Who are we?
Founded just outside of Vancouver, Canada in 1979, Regency Fireplace Products has grown to be a world leader in the design, manufacture, marketing and sales of hearth products. From an entrepreneurial start-up business, we’ve grown into a sophisticated organization of more than 400 employees across Canada, the United States and Australia; supplying over 2000 retailers around the world. In 2016, we became a member of the NIBE Group, a global company that develops and manufactures intelligent, energy-efficient indoor comfort solutions for all types of properties. We create amazing fireplace products focusing on our Brand Promise: Service | Reliability | Quality | Innovation. Simply put, our vision is:
To provide sustainable comfort and ambience that enriches everyday lives
Who works here?
At Regency, our vision has always been creating the finest of fireplace products! With an ever-growing demand for our products, our ISO-9001:2015 certified head office campus includes a 240,000 square feet manufacturing facility with state-of-the-art robotic technologies and our own R&D Innovation Center, right next door. We operate with a flat organizational structure which allows our employees to contribute to strategic initiatives. We’re a diverse group of forward thinkers. We’re passionate and we care about the environment and sustainability. We’re on a mission to continue to create highly efficient and stunningly beautiful fireplaces.
Job Summary
Location: Portland, Oregon
In this dynamic, fast-paced environment, the Order Entry Administrator is responsible for the accurate and timely processing of all orders, including any necessary follow up for clarification or to resolve discrepancies. Reporting to the Operations Manager, this position responds to dealer and customer inquiries with a friendly customer-service oriented approach, seeking information and performing research as necessary to provide accurate responses in a timely manner.
Duties and Responsibilities
- Prepare orders for entry into ERP system; follow up with dealers as necessary to clarify order details
- Enter orders in an accurate and timely manner; match and check against acknowledgments
- Participate in product knowledge training, including new products and existing product changes
- Utilize branch resources to make informed and accurate responses to dealer/customer inquiries
- Match and create invoices for previous day’s shipments; Audit and add freight costs in an accurate manner according to freight program guidelines
- File completed orders and other various documents on a daily basis
- Assist with daily check deposits
- Answer and direct incoming calls; greeting all customers/clients in a friendly manner
- Maintain professionalism and act in a manner consistent with FPI mission and guiding principles
- Follow all Health & Safety programs; actively participate in Health & Safety training with the purpose of gaining knowledge and understanding
- Contribute to a positive work environment focusing on Lean and continuous improvement initiatives
- Other related duties as assigned
Abilities/Skills/Knowledge
- Pays attention to detail
- Strong logistical thinking and planning
- Excellent communications skills, both written and verbal
- Good telephone manner and skill
Education/Training
- High School diploma or equivalent required
Experience
- 1 year or more working in an office environment
- Specialize in Word and Excel
Why work at Regency?
- Be part of a team of incredibly talented, passionate, and inspired people setting the standard of creating quality fireplace products that bring people together
- We offer a competitive compensation package, including profit sharing, a 401k matching program, a comprehensive benefits package including health, dental, vision, critical illness and mental health coverage, out of country travel coverage and an Employee and Family Assistance Program to support the wellbeing of you and your family
- We’re all about Continuous Improvement (we hope that you are too!) To allow employees to continue to develop in their careers, we offer Professional Development opportunities -both internally and externally.
- Love our products as much as we do? Take part in our Employee Purchase Program and enjoy our products in yours or a family members home!
- Each person plays a critical piece in our organization, and we understand how much impact employees can make in their work. We recognize employees for their contributions through service awards, our peer recognition program, and spot awards, for special projects and overachievement.
How To Apply
Interested candidates are invited to submit a resume with cover letter to the Human Resources Department either online using the link below or by email at employment@regency-fire.com.
Only candidates considered for an interview will be contacted. Thank you for your interest in this position.
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