Meet our teams

For over 40 years Regency has been designing and manufacturing top-quality products cementing our place as a trusted, world-class manufacturer. Regency is part of the second largest hearth manufacturer in the world.
 

Sell a complete line of high quality, high value, gas, wood, pellet, electric and outdoor fireplaces, inserts and stoves. Modern or traditional, Regency manufactures fireplace solutions and accessories for any room and any style.
 

Enjoy more peace of mind, fewer service callbacks and lower installation costs thanks to our easy to install fireplaces that are built to last a lifetime. Every Regency fireplace is supported by the industry’s most comprehensive limited lifetime warranty.
 

Our team of in-house designers and engineers work together with the latest manufacturing technologies to develop safe, innovative, on-trend fireplaces. It’s why our products are always in demand and it’s how we adapt to changing markets.
 

The best of North American and European Engineering fuse to create the complete Regency line. Regency designs, tests, and manufactures all our products in North America using only high quality raw materials and provides exclusive distribution for popular European models.
 

Our distribution network is unmatched. We maintain seven distribution branches across North America. Authorized Regency Dealers don’t worry about being out of stock because the inventory they need is always nearby. Once ordered, product ships the next business day.
 

Regency dealers receive ongoing support from a dedicated territory sales manager, in-store and regional sales training, product feature sheets and videos. Using tailored reports, your Regency sales rep will help you build effective sales and marketing plans, and a sales team that can help you achieve your business goals.​
 

Regional technical training & in-showroom training helps installers who work with Regency Dealers stay current with Regency products and time saving tips. Got a tech question? Regency maintains a readily available tech team that you can call upon from 8am EST - 7:30pm EST.
 

Regency invests heavily in lead generation, trade events, co-op advertising and online sales tools to help dealers source leads and close sales. As a Regency dealer you’ll gain access to Regency’s IGNITE website featuring ready-to-use advertisements, marketing best-practices, product sheets, and dealer to dealer insights.
 

We believe in fostering a mutually beneficial relationship with our dealers – our success is your success. This is why we offer industry leading support from our company to yours from marketing to sales and technical support, we have your back throughout the entire process. Become a Regency Certified Dealer today!
 

From initial concepts to certified finished products, the product development team works to design, develop, and test new products with the needs of homeowners in mind.

Through the Exercise Continuous Improvement towards Excellence (EXCITE) Program, the continuous improvement team helps in reducing cost and improving manufacturability by continuously analyzing, evaluating and improving the designing process and assembly of our products.

Working together with Inventory Control and CNC Machine Programming to turn raw materials into finished products; the production control team uses internal production and planning systems to evaluate, create and execute the master manufacturing production schedule.

From sourcing raw materials, assisting in design and manufacturability; negotiating pricing and contracts; budgeting costs, freight and customs management, the purchasing team efficiently works to enable Regency’s supply chain to keep up with the fast pace environment.

Working as a team to create high quality products to suit the needs of our consumers. Controlling the manufacturing flow; overseeing processes of receiving, parts manufacturing, sub-assembly, assembly, accessories, inspection, maintenance, and shipping.

A collective of writers, artists, thought-leaders, coordinators and planners. The Marketing department strives to evolve marketing to the highest standard, continuously elevating all of our marketing efforts; which encompasses everything from product development, advertising, sales and customer support.

Providing a dependable support network to dealers and consumers regarding installation, use and maintenance of Regency products. The technical services team provides product training, answers customer questions and assists in enhancing every one of Regency’s products to provide exceptional customer value.

The Finance Department oversees the company’s financial planning and management, including forecasting, budgeting and reporting. Finance is a key partner with the other departments in developing strategic plans and investment strategies; as well, maintaining good rapport with its external stakeholders. Comprised of Accounting, Payroll, Accounts Payable and Credit management, this team keeps a pulse on the fiscal health of Regency.

Designing, building and implementing a global information technology operation; supporting our customers and growing the business through developing custom programs, custom reports, business intelligence, web forms and complete integration.

Coming to work each day should be a rewarding experience. We want people to wake up and want to come to work each day. The HR Team enhances the employment experience by recognizing the need to acknowledge employees, as the people are the heart of the company; essential to the organization’s success. The HR team provides expertise in recruitment & selection, training & development, employee recognition, labor relations, compensation & benefits, performance management, employee coaching, and health and wellness initiatives.

Providing top of the line product, technical and marketing customer service support to the Regency dealer network. Working with Regency’s dealers, our sales and regional office teams support events, home shows, and are a distribution hub for Regency’s products. The branch teams also host annual technical and sales training classes to keep the dealer network up-to-date. The branches work very closely with the team of account executives in the field and with the corporate office in Delta, BC.

The administrative team is the frontline and behind-the-scenes super stars handling the day-to-day operations of the company and assisting with a wide variety of projects from all departments. The administrative team keeps the organization on track, organized, and facilitates many functions enabling other teams to be able to achieve their goals.